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ATT Systems zeroes in on regional expansion
For the common man, a queue process is just this - press a button, get a queue ticket, and wait around for your personal flip. But there is often extra into a queue program than satisfies the eye. With some progressive contemplating, ATT Methods formulated an intelligent and even more efficient queue program; just one which tracks the crucial element overall performance indicators of customer support officers by capturing pertinent figures as they get the job done.
'At anybody time, we can easily monitor what a customer support officer is carrying out at his counter, when it comes to how reliable he's in managing phone calls or clients,' says ATT Systems' chief govt Kenny Teo.
Employers, in turn, can easily collect knowledge in the spot of customer service and enhance current company specifications. The intelligent queue process is a single of various IT solutions designed by ATT Methods.
Some others include applying quick message assistance (SMS) to remind shoppers of their appointments and facilitating real-time on the internet visibility of exact crowd size at an event.
The engineering company, a primary time winner of the Business fifty Awards final year, specialises in designing and developing electronic techniques and sub-systems to the overall health treatment, aviation, and visitors management industries.
It caters to consumers with the non-public and manifeste sectors, which includes government bodies such as the Land Transport Authority, SingHealth polyclinics, plus the Central Provident Board, and enterprises like Changi Airport Team and CapitaLand.
ATT Methods has plans to develop aggressively during the subsequent a few to 5 ages, which can comprise an original manifeste offering, claims Mr Teo, that's an electronic and electrical engineer by schooling and features a degree in science and management.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Contributed by Boteas WEL. Wong
Written by Quebec . TL. Jansen Loh click on right here to acquire Tan Ann Jee
