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ATT Systems zeroes in on regional expansion
To the common guy, a queue method is solely this - press a button, receive a queue ticket, and wait around in your transform. But there could be far more to some queue program than satisfies the attention. With some innovative pondering, ATT Methods formulated an smart and much more successful queue program; just one which tracks the crucial element performance indicators of customer care officers by capturing appropriate studies as they do the job.
'At anybody time, we will track what a customer service officer is engaging in at his counter, regarding how economical he is in dealing with phone calls or prospects,' claims ATT Systems' chief govt Kenny Teo.
Employers, consequently, can obtain information inside the region of customer support and improve present support expectations. The smart queue procedure is just one of numerous IT alternatives created by ATT Methods.
Many others involve employing short message service (SMS) to remind consumers of their appointments and facilitating real-time on the web visibility of specific crowd dimensions at an function.
The technology company, a first time winner with the Business fifty Awards very last 12 months, specialises in creating and establishing electronic programs and sub-systems for that well-being treatment, aviation, and visitors management sectors.
It caters to shoppers within the personal and community sectors, which incorporates authorities bodies much like the Land Transport Authority, SingHealth polyclinics, and the Central Provident Board, and firms like Changi Airport Group and CapitaLand.
ATT Methods has strategies to increase aggressively while in the next a few to 5 many years, which will comprise an first public presenting, claims Mr Teo, who's an electronic and electrical engineer by training and features a degree in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Written by Quebec . TL. Jansen Loh know a lot more about Tan Ann Jee
