User:Pttuanzhang

(5) is not liable in case of an apology to customers

   After listening to customer complaints should immediately apologize to the customer in good faith in order to quell customer dissatisfaction and to determine the cause, of some customers may be more sensitive to fuss like this happens not to be too direct to point out his mistakes should it mildly, explained patiently to gain understanding of customers 
    
   "Sorry to trouble you add!" 
    
   "Very sorry for your convenient!" 
    
   "What seems to blame our store you gave birth to air apology!" 
    
   "Thank you for your comments we have always attached great importance to its credibility in deeply regret the things you said we must understand clearly to be correct" 
    
   This is done as long as sincere apology even if non-responsibility can calm the anger of customers 
    
   (6) collect information to find out the facts 
    
   Staff dealing with customer complaints principles are: objective position on the stand to find out the truth a fair deal with customer complaints may have exaggerated the local staff to collect information to find out the truth 
    
   For example, a customer shopping in a store to buy goods for his basic satisfaction, but he found a small issue to replace, but not too polite to refuse sales when he started to complain about him complaining about the quality of goods but in fact he complained of more is salesperson service attitude, rather than product quality issues 

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